Step 4 - know who to speak to
Work out who can solve the problem and speak to them. If it’s an organisation rather than an individual, ask who the best person to talk to is and try to talk or write directly to them each time.
Sometimes there will be a set process to follow. Find out if there is, and get details of it. The more you understand about the process, the stronger your position.
"This bloke I work with used to say sleazy things to me, and to some of the others. It didn't seem to bother some people, but it made me feel very uncomfortable. I tried to just avoid him but we were always being put on the same shifts. I didn't know what to do. Then I had a quiet word with someone in human resources, she explained who I could talk to about it informally, and what the procedure was if I wanted to take formal action. It gave me the confidence I needed to do something about it, off the record, which meant he didn't get into trouble, and I didn't make any enemies."
Pauline, Sunderland
