Information provided applies to England & Wales
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Turned down for DLA, AA or PIP? Or think you're not getting enough?
Did they make the wrong decision about your claim for Disability Living Allowance or Attendance Allowance? Do you want them to look at their decision again? We explain what to do every step of the way.
Problems with benefits and tax credits
Benefit claims can be very tricky. Many people have problems regularly. We look at how you can deal with some of the thorniest benefit issues, and take tips from experts on how to stop them from occurring in the first place.
Managing your benefits - top tips
The benefits system is really complicated and confusing and things often go wrong. Here are our top tips to help prevent problems from cropping up in the first place, and to help sort them out quickly when they occur. What are yours?
Seven steps to solving any problem
We believe there are seven steps to sorting out any problem, and on these pages we’ll show you the tricks you need to solve problems as quickly and efficiently as possible. Don't stress about it - success is just seven steps away!
Dealing with Tax Credit overpayments
If you've been told you've been overpaid tax credits you are likely to be confused, worried, and stressed. We explain how to find out more about your overpayment and show you, step by step, what you can do about it.
How to handle an interview under caution
If the council or DWP think you have lied about something to do with your benefits, they might ask you to an 'interview under caution'. We explain what this is, what can happen, and what steps you can take.
I'm disabled, but they didn't believe me!
I have epilepsy but my claim for Disability Living Allowance was turned down. This is my story about how I appealed.
Benefits and money
We explain how living with your partner affects your benefits and the amount of tax you have to pay. We also look at money and debts, and whether you are financially responsible for eachother.
Expecting your rights
If you are about to become a parent you are probably excited. But when you are not hopping from foot to foot with pure joy, you might also be a little bit worried about how it will go down at work, how you'll survive financially, and how you can juggle being a top-quality parent and a treasured employee at the same time. We explain your rights at work if you are pregnant, if your partner is, or if you are adopting.
Young workers
...Are you young and working? Or, thinking about starting work for the first time? Don't let your job become a bad experience you'd rather forget - Have a read of our guide for Young Workers. It explains what rights you have at work and how to make sure you are treated properly by your boss.
Benefit administration
How the benefits system works, and queries about entitlement to benefits.
Benefit claims and payments
How to claim benefits, and how you will be paid.
Benefit fraud
Checks on social security benefit claims, including evidence you may need to support a claim. What to do if fraud is suspected.
Benefit revision and appeal
What to do if you think a decision about your benefits is wrong. How to appeal against decisions. Time limits for appealing.
Benefits for families and children
Benefits for families and pregnant women.
Bereavement benefits
Benefits for widows and widowers, including help with funerals.
Carers benefits
Benefits you may be able to claim if you are caring for a disabled person.
Childrens benefits
Benefits you may be able to claim if you have children aged under 18. Includes child benefit and benefits with extra payments for children.
Housing related benefits
Benefits for help with your housing costs. Includes information on housing benefit, council tax benefit and mortgage payments from income support.
Income support
Income Support is a benefit for people under 60 on a low income who do not have to look for work. See 'Job seeking benefits' if you are available for work.
Job seeking benefits
Benefits you may be able to claim if you are looking for work, or if you are in work and have a low income.
Maternity benefits
Includes all benefits and payments you may be entitled to if you, or your partner, are pregnant, or if you are adopting a child.
Older persons benefits
Benefits for older people. For state retirement pensions, see 'retirement pensions'. For social fund, see 'social fund payments'
Retirement pensions
State retirement pensions. For private or company pensions see 'pensions'.
Sickness and disability benefits
Benefits you may be able to claim if you have a disability or if you are not able to work because you are sick. Also covers benefits for accidents at work and industrial diseases.
Social fund payments
Payments available from the social fund, including grants and loans for specific life incidents.
Tax credits
Information on tax credits, including who is entitled to tax credits, how to apply and how the credits are paid.
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