Information provided applies to England & Wales
Your rights when shopping by post, or from mail order catalogues.
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Buying goods - your rights
www.adviceguide.org.uk/index/your_world/consumer_aff...
Options for resolving problems with consumer goods including goods bought at auction, by distance selling, and in private sales.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Home shopping (PDF)
www.adviceguide.org.uk/c_home_shopping.pdf
Buying goods or services by post, telephone, fax or through the internet, including your rights and how to make complaints.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying at home
www.consumerdirect.gov.uk/after_you_buy/buying_at_ho...
Information on what your rights are if you are shopping from home, what is not covered, and what your rights are outside the UK.
Consumer Direct www.consumerdirect.gov.uk
Buying goods - further help
www.adviceguide.org.uk/index/your_world/consumer_aff...
Organisations which help with complaints about goods bought in shops, at auction, by distance selling and in private sales.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying services - further help
www.adviceguide.org.uk/index/your_world/consumer_aff...
Organisations which help with consumer problems including mail order, banking and insurance services and property and building services.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
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