Information provided applies to England & Wales
Your rights about using land-line telephone services.
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Anti-Social Behaviour Act
We explain this controversial law and take a quick look at its most important aspects, including the new fines, new powers to disperse groups, and the new ways in which parents can pay the price for their child's behaviour or truanting.
Myths shops would have you believe...
Some traders will tell you anything to make you go away, rather than just give you your money back. *Here's a handy look at the most common highstreet fibs, and the truth behind them...
What’s a contract?
...We all make agreements with other people every day. But not all of those agreements are legally binding contracts. This guide looks at what a contract is, what your rights are, how to end a contract and what to do if something goes wrong.
Phone services
www.adviceguide.org.uk/index/your_world/communicatio...
Information about phone services, contracts, bills, charges and how to make a complaint about phone service providers.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Ofcom advice for consumers
Ofcom regulates the communications industry in the UK, covering television, radio, internet and phone service providers. Includes information on what services are available and how to choose or switch suppliers.
Ofcom - the Office of Communications www.ofcom.org.uk/
Telephone preference service
Allows you to register your home phone number so you don't receive unsolicited sales and marketing phone calls.
Telephone Preference Service www.tpsonline.org.uk
Bill Monitor
A mobile phone price comparison website accredited by Ofcom.
Bill Monitor www.billmonitor.com/
Check a premium rate number
www.phonepayplus.org.uk/output/for-the-public.aspx
Do you need to check the nature of a premium rate number that has appeared on your telephone bill? Do you have a complaint regarding a service running on a premium rate number? Allows you to register a complaint with PhonepayPlus (the industry regulator).
PhonepayPlus www.phonepayplus.org.uk/output/defaul...
PHONEbrain
Information for children and young people on using and choosing premium rate services. Includes mobiles, landlines, tv and internet.
PhonepayPlus www.phonepayplus.org.uk/output/defaul...
Communications and Internet Services Adjudication Scheme (CISAS)
CISAS is a free, independent adjudication service you can use to settle a dispute between you and your telephone or internet service provider.
CISAS- Communications & Internet Services Adjudication Scheme www.cisas.org.uk/
Otelo - Office of the Telecommunications Ombudsman
www.otelo.org.uk/index.php?menuid=1
Otelo is a free, independent ombudsman service you can use to deal with complaints about some telephone and internet service providers. Explains what complaints they can deal with.
Otelo - Office of the Telecommunications Ombudsman www.otelo.org.uk
Monitoring at work
www.adviceguide.org.uk/index/life/employment/monitor...
Information on employer’s right to monitor activities at work including phone and email communications and the use of CCTV.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Prisoners - phone calls (PDF)
www.adviceguide.org.uk/p_prisoners_-_phone_calls.pdf...
Information on the rights of people in prison to make phone calls.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Common scams
www.consumerdirect.gov.uk/watch_out/Commonscams/
Information on specific scams and rip-offs, including emails from other countries offering large sums of money, phone calls and text messages with offers that are too good to be true, and unsolicited prize draws, or lotteries.
Consumer Direct www.consumerdirect.gov.uk
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