Information provided applies to England & Wales
Your rights when selling or buying at an auction.
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Internet auctions
When you buy something on an internet auction site, you may not know who you are buying from, or where they are based. What if it never turns up? Check out our ten tips to buying from an auction site.
Buying at auction (PDF)
www.adviceguide.org.uk/c_buying_at_auction.pdf
Consumers' rights when buying at auction, what to do about faulty goods including refunds, and entitlement to compensation.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying on internet auction sites
www.adviceguide.org.uk/index/your_world/consumer_aff...
Rights when buying goods through internet auction sites from either private sellers or traders, covering protection schemes and dealing with fraud.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying goods - further help
www.adviceguide.org.uk/index/your_world/consumer_aff...
Organisations which help with complaints about goods bought in shops, at auction, by distance selling and in private sales.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Safe shopping on the internet
www.consumerdirect.gov.uk/before_you_buy/online-shop...
Advice about paying for goods online, what to do if things go wrong, internet auctions, and where to go for help.
Consumer Direct www.consumerdirect.gov.uk
Problems with goods and services (PDF)
www.communitylegaladvice.org.uk/media/48E/E8/leaflet...
Advice on dealing with problems with goods and services. Explains your rights, and what you can do to sort problems out.
Community Legal Advice www.communitylegaladvice.org.uk/
Buying goods - your rights
www.adviceguide.org.uk/index/your_world/consumer_aff...
Options for resolving problems with consumer goods including goods bought at auction, by distance selling, and in private sales.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying secondhand vehicles
www.adviceguide.org.uk/index/your_world/consumer_aff...
Buying secondhand vehicles from a dealer, at auction and from a private seller. Information on common problems including false mileage readings, stolen vehicles and written-off vehicles.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
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