Sean sorts it
"I got a massive gas bill just before Christmas. It's never that high, so I checked the meter reading myself. It was completely different to what it said on the bill! I called customer services and tried to explain, but the woman I spoke to didn't believe me. I asked her to send somebody round to check it, and she agreed. I made a note of our conversation, the date and her name.
I thought that would be the end of it but a few weeks later I got a red bill for the full amount. I phoned customer services and explained that I had spoken to Cheryl on 19th December, and what we had agreed. The woman I spoke to this time, Sarah, apologised but said there was no note on the system. She said she would make sure somebody was sent out later that day. Again, I recorded the date, her name, and what she’d promised.
When I received another bill, this time threatening to cut me off, I phoned the Energywatch helpline. They are the independent gas and electricity consumer watchdog - I'd seen their details on my gas bills. I explained that I'd tried to sort it out and gave them all the details of who I'd spoken to, and what they had failed to do. I got a call a few days later telling me it had all been sorted finally, and then I got a bill for the right amount."