Full Graphics | Accessibility

Sean sorts it

Sean's gas bill
"I got a massive gas bill just before Christmas. It's never that high, so I checked the meter reading myself. It was completely different to what it said on the bill! I called customer services and tried to explain, but the woman I spoke to didn't believe me. I asked her to send somebody round to check it, and she agreed. I made a note of our conversation, the date and her name.

I thought that would be the end of it but a few weeks later I got a red bill for the full amount. I phoned customer services and explained that I had spoken to Cheryl on 19th December, and what we had agreed. The woman I spoke to this time, Sarah, apologised but said there was no note on the system. She said she would make sure somebody was sent out later that day. Again, I recorded the date, her name, and what she’d promised.

When I received another bill, this time threatening to cut me off, I phoned Citizens Advice Consumer Service. I explained the problem and that I'd tried to sort it out and they referred me to the Extra Help Unit. The Extra Help Unit said they were able to help me. I got a call a few days later telling me it had all been sorted finally, and then I got a bill for the right amount."

January 2014

Get advice

Need help with a problem? Find advice services and solicitors near you who can help you solve your problem. Many people are able to get free help and advice.

Have we been helpful? Could you help us in return?

Advice Now Web 0033 Op

If you found this information helpful could you make a small donation to help us keep this website up and running. Just text the code ADVN22 £2 (or any amount between £1-10) to 70070 to donate to us. We are a very small charity and rely on donations, grants, and sponsorship. Alternatively, If you are a Facebook user you could share the guide you liked on your wall (there is a button at the bottom of the page) or you could post it to any relevant forums you use.

Please rate this article:

In this section

Where do you tend to go for advice when you have a problem?

Get Adobe Reader

Get Adobe ReaderSome documents require Adobe Acrobat Reader to view them. Download it here.

Problems Downloading? Download help