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Your rights if the goods you buy are faulty, or you are not satisfied with them.
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Information on what you are entitled to when you buy something that doesn't work properly.
Outlines the law on the pricing and selling of goods, the choices you have if the goods are not satisfactory, and the steps you can take to solve your problem.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Consumer law protects you when you buy goods. Read these pages for information on your legal rights when things go wrong. For example, if your item is faulty or a delivery has not arrived.
The Citizens Advice Consumer Service provides free, confidential and impartial advice on consumer issues. Information about how to contact the service by phone, email or post.
Need help with a problem? Find advice services and solicitors near you who can help you solve your problem. Many people are able to get free help and advice.
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