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Your rights as a consumer, including rights to complain.
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Consumer law protects you when you buy goods. Read these pages for information on your legal rights when things go wrong. For example, if your item is faulty or a delivery has not arrived.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Options for resolving problems with consumer services including poor quality services, cancelling services, problems with cost, negligent traders and problems with the length of time a service takes.
Frequently asked questions about consumer affairs including information on refunds, credit notes and deposits.
Explains your rights when you shop, and how to protect your cash.
Tips on how to get what you need from call centre services, and how to take action effectively if things go wrong.
Laws that give you protection against the effects of buying unsafe or dangerous goods. Explains how to make a claim against the trader and/or the manufacturer depending on which law you use.
Provides advice and support to consumers who are shopping cross-border within the EU.
Trading Standards Institute www.tradingstandards.gov.uk
Procedures for dealing with goods which have been lost or abandoned including finding treasure, goods on the seashore and using a metal detector.
Information on how to complain about a bank, insurance company or finance firm including links to hints on how to get your complaint taken seriously and a complaint form.
Financial Ombudsman Service www.financial-ombudsman.org.uk/defaul...
Things to consider before starting court action against a trader, including alternatives to court, how much it will cost, and how to make a claim in the small claims track.
Information about making a claim in a county court, including notices of allocation, hearings, and court orders.
The Citizens Advice Consumer Service provides free, confidential and impartial advice on consumer issues. Information about how to contact the service by phone, email or post.
Need help with a problem? Find advice services and solicitors near you who can help you solve your problem. Many people are able to get free help and advice.
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