Information provided applies to England & Wales
Consumer law relating to buying and selling goods and services, including safety regulations.
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What’s a contract?
...We all make agreements with other people every day. But not all of those agreements are legally binding contracts. This guide looks at what a contract is, what your rights are, how to end a contract and what to do if something goes wrong.
Common problems with products
www.adviceguide.org.uk/england/your_world/consumer_a...
Consumer law protects you when you buy goods. Read these pages for information on your legal rights when things go wrong. For example, if your item is faulty or a delivery has not arrived.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Common problems with service providers
www.adviceguide.org.uk/index/your_world/consumer_aff...
Options for resolving problems with consumer services including poor quality services, cancelling services, problems with cost, negligent traders and problems with the length of time a service takes.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying at a online auction
www.adviceguide.org.uk/index/your_world/consumer_aff...
Explains your rights when buying goods through internet auction sites from either private sellers or traders, covering protection schemes and dealing with fraud.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Buying goods and services within Europe (PDF)
www.adviceguide.org.uk/c_buying_goods_and_services_i...
Information on how to solve problems with goods or services bought within Europe. It explains how UK and EU consumer laws work together.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
Challenging contract terms
www.which.co.uk/consumer-rights/making-a-complaint/c...
Your right to be protected from unfair terms in contracts. Unfair terms are terms that are biased towards the company and to the detriment of the consumer, or terms that try to take away your legal rights.
Which www.which.co.uk
Frequently asked questions about consumer affairs
www.adviceguide.org.uk/index/your_world/consumer_aff...
Frequently asked questions about consumer affairs including information on refunds, credit notes and deposits.
Adviceguide from Citizens Advice www.adviceguide.org.uk/
UK European Consumer Centre
Provides advice and support to consumers who are shopping cross-border within the EU.
Trading Standards Institute www.tradingstandards.gov.uk
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