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Contact us

You can contact Universal Credit:

  • through your online account
  • using the Universal Credit helpline

Check the 'How to manage your Universal Credit claim' guide before contacting Universal Credit, as your question may be answered there.

Universal Credit helpline

  • Great Britain: 0800 328 5644
  • Northern Ireland: 0800 012 1331
  • Welsh language telephone: 0800 328 1744

Great Britain helpline is open Monday to Friday, 8am to 6pm (closed on bank holidays). Calls to 0800 numbers are free from landlines and mobiles.

Northern Ireland helpline is open Monday to Friday, 10am to 4pm (closed on bank holidays). Calls to 0800 numbers are free from landlines and mobiles.

If you cannot speak or hear on the phone

You can use the Relay UK service (opens in new tab) to make a text-supported call to the Universal Credit helpline.

Find out more about using Relay UK (opens in new tab).

From your laptop, desktop or mobile

Download the Relay UK app (opens in new tab) Once you have set up the app, dial 18001 followed by the Universal Credit helpline. If you are redirected to your device's default calls app, return to the Relay UK app to join the call.

From your textphone device

If you're in Great Britain, dial 18001 followed by 0800 328 1344.

If you're in Northern Ireland, dial 18001 followed by 0800 012 1441.

If you use sign language

You can use the Video Relay Service (VRS) to make a British Sign Language (BSL) or Irish Sign Language (ISL) interpreted call to the Universal Credit helpline.

Find out more about using the Video Relay Service for BSL (opens in new tab).

Find out more about using the Video Relay Service for ISL (opens in new tab).

From your laptop or desktop

Open the Video Relay Service for Great Britain (opens in new tab).

Open the Video Relay Service for Northern Ireland (opens in new tab).

From your mobile

Download the InterpretersLive! app from your app store. Once you have set up the app, use it to contact the Universal Credit helpline.