What does it mean? (How to settle a claim)

Civil procedure rules – the court rules that you have to follow when you sue someone.

Pre-action conduct – the name of the process the court expects you to follow before you issue your claim if there isn’t a pre-action protocol that applies to your case.

Pre action protocol - the name of the process the court expects you to follow before you issue your claim. There are specific pre-action protocols for many types of case.