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Information provided applies to England & Wales

Top PicksA quality controlled selection of all the best legal information from a wide range of providers hand picked from the best websites by Advicenow

Banks and building societies

Includes what the law says, and your rights if the service is unsatisfactory.

https://www.citizensadvice.org.uk/debt-and-money/banking/
Citizens Advice
Information Star

General information about being a building society member

Links to a series of fact-sheets. Take a look at this section if you would like to know more about avoiding fraudsters, complaining if you have an issue with your provider, helping someone without mental capacity, or investigating your rights as a building society member.

https://www.bsa.org.uk/information/consumer-factsheets/general-information
Building Societies Association
Information Star

Your rights as a building society member (PDF)

Explains the rights of building society members and how to exercise them. It covers annual general meetings, voting and rights to information. Links to a PDF file of the factsheet.

https://www.bsa.org.uk/information/consumer-factsheets/general-information/your-…
Building Societies Association
Information Star

Complaints about banks and building societies

Things don't always go right and as with any other service, you may need to make a complaint about your bank or building society. Explains how to make a complaint to your bank or building society and what you can do if you are not satisfied with their answer.

https://www.citizensadvice.org.uk/debt-and-money/banking/complaints-about-banks-…
Citizens Advice
Information Star

Your complaint and the ombudsman

Information about the Financial Ombudsman Service, including what kind of complaints they can help you with, how to complain, and what information the ombudsman will need.

https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-l…
Financial Ombudsman Service
Information Star

Need more help?

There are lots of organisations who can offer information, advice and support to help you deal with your everyday legal problem. View our directory of helpful organisations.
Help Directory