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Top PicksA quality controlled selection of all the best legal information from a wide range of providers hand picked from the best websites by Advicenow

Shopping online

Many people who shop online do not fully understand what rights they have or what rules traders need to follow. Includes advice and simple tips to help you shop smartly and avoid fake goods, scams and identity theft.

https://www.ukecc.net/consumer-topics/goods-services/shopping-online
European Consumer Centre UK
Information Star

Online shopping rights

Includes information on your rights when shopping online. Links to step-by-step guides on how to cancel an online order, and how to complain if something brought online is faulty. 

https://www.which.co.uk/consumer-rights/shopping/online-shopping
Which?
Information Star

Can I get a refund on a digital download?

This information expains your rights when downloading digital content such as e-books, apps and, online films. 

https://www.which.co.uk/consumer-rights/advice/can-i-get-a-refund-on-a-digital-d…
Which?
Information Star

Consumer contract regulations

The Consumer Contract Regulations apply to any items bought after 13 July 2014. This information explains what your rights are under the regulations including your right to cancel, your right to a refund, your right to refunding the cost of delivery, and your right to cancel digital downloads. 

https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulation…
Which?
Information Star

My deliver or online order hasn't arrived, what can I do?

Explains your rights if you've ordered something online and it arrives late or doesn't turn up at all. 

https://www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasn-…
Which?
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Shopping online after Brexit

How to stay safe when shopping online and what to do if something goes wrong with a purchase made from the EU after Brexit.

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase…
Citizens Advice
Information Star

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