Starts with an overview of the scale and funding of the NHS. Then links to other information about how the NHS is structured, Clinical Commissioning Groups and what they do, NHS principles and how you can get involved. 

Explains how the NHS in Wales is organised.

Information on the range of health care services provided by the NHS.

There is a local Healthwatch in every area of England. They are independent organisations and you can share your experience of a health and care service with them or ask them a question about a health and social care related matter.

Explains the powers of Community Health Councils in Wales. Community Health Councils can also help people who wish to gain access to their medical records or make complaints about NHS services and similar matters. This advice is free, independent and confidential.

If you have been referred by your GP for an appointment with a healthcare provider, you may be able to book your appointment using the NHS e-referral service. You can choose the date and time of your appointment. Explains how it works. 

It can be a very worrying time if you are thinking about caring for someone who is coming out of hospital and who can no longer care for themselves in the same way as before. Links to different factsheets for England and Wales giving information about hospital discharge procedures and carer's assessments. They also explain how you can challenge decisions should you feel that you are not being listened to or involved sufficiently or the person you are caring for is being or was discharged without consultation and without the necessary support being in place.

Information on how to make a complaint about NHS treatment or social care services provided by a local authority or private care provider, including details of organisations which can help. (Content applies to England)

If you are not happy with the treatment that you or a loved one has received from the NHS you are legally entitled to an investigation and full response by the NHS body that provided the treatment. This is known as the NHS complaints procedure. Explains how to make a complaint.

This self-help guide contains all the information you should need to make a complaint to the NHS in Wales if you are not happy with the treatment that you or a loved one has received.

Answers frequently asked questions including about the law on the sale and regulation of medicines.