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Information provided applies to England & Wales

Top PicksA quality controlled selection of all the best legal information from a wide range of providers hand picked from the best websites by Advicenow

Shopping rights

Information to help you resolve your shopping problems and get money back if things go wrong.

https://www.which.co.uk/consumer-rights/shopping
Which?
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Citizens Advice consumer helpline

The Citizens Advice consumer helpline provides free, confidential advice on consumer issues. Information about how to contact the service by phone or online.

https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-a…
Citizens Advice
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Return faulty goods

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement. Includes a useful tool to help you work out your rights if you brought goods that are faulty. 

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase…
Citizens Advice
Information Star

Need more help?

There are lots of organisations who can offer information, advice and support to help you deal with your everyday legal problem. View our directory of helpful organisations.
Help Directory