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Your rights about using public transport, including bus and coach services. How to complain, and when you may be entitled to a refund.
Information provided applies to England & Wales
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Provides routes and times for all travel in Great Britain by bus, rail, coach and ferry. Using the search, you can plan your journey from door to door across Great Britain, see the different ways you could travel, and view your journey on a map.
Links to information on your rights using different public transport links. Explains how to plan your journey on public transport in advance to ensure your journey is accessible for you, discounts to your travel, how to file a complaint, and information on the Motability Scheme.
Information for disabled people who want to use the train, bus, taxi or travel by air. Includes information on concessionary fares and what services are available to help you get around. Click on the key next to the map to get the correct information for you - depending on whether you live in England, Wales, Scotland or Northern Ireland.
If you have a complaint about a journey then the first thing you need to do is talk to the bus or coach company. If you're not happy with the way the bus company handles your complaint, this page provides more information about who to contact.