Information provided applies to England & Wales

Top PicksA quality controlled selection of all the best legal information from a wide range of providers hand picked from the best websites by Advicenow

Citizens Advice consumer helpline

The Citizens Advice consumer helpline provides free, confidential advice on consumer issues. Information about how to contact the service by phone or online.

https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-a…
Citizens Advice
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UK European Consumer Centre

Provides advice and support to consumers who are shopping cross-border within the EU.

https://www.ukecc.net/
Trading Standards Institute
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Ombudsman complaints

In some cases, complaining to a company doesn’t resolve the issue. If you’re unhappy or feel you’re getting nowhere, you can contact an ombudsman. These guides explain the different ombudsman schemes, and how to complain. 

https://www.which.co.uk/consumer-rights/legal/ombudsman-complaints
Which?
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Telecoms complaints

This information explains what you need to do if you want to contact your telecom provider or make a complaint. It explains your rights and helps you to easily manage your issue from start to finish. 

https://www.resolver.co.uk/complaints/telecoms-complaints
Resolver
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Energy complaints

Resolver helps you to make complaints to your energy provider by explaining your rights, and guiding you through the complaints process. 

https://www.resolver.co.uk/complaints/energy-complaints
Resolver
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Information for disputes with energy suppliers

If you have an unresolved complaint about a gas or electricity company, the energy ombudsman may be able to help you. This page explains how to raise your complaint, what types of complaints the ombudsman can deal with, and how complaints may be resolved. 

https://www.energyombudsman.org/how-we-can-help/energy-suppliers
Ombudsman Services
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Shops complaints

Resolver can help you make a complaint if you have had an issue with a purchase by explaining your rights, and offering template e-mails to help you with the complaints process. 

https://www.resolver.co.uk/complaints/shops-complaints
Resolver
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Public services complaints

If you are having problems with a public service provider Resolver can help you complain by explaining your rights and providing you with e-mail templates on how to complain effectively. 

https://www.resolver.co.uk/complaints/public-services-complaints
Resolver
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Travel complaints

This infomation will help you complain to a travel company by explaining your rights, helping you to prepare e-mails, creating a case file for you, and guiding you through the complaints process. 

https://www.resolver.co.uk/complaints/travel-complaints
Resolver
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Finance complaints

This information will help you make a complaint if you are having problems with your bank, building society or loan provider. It will explain your rights, offer e-mail templates on how to write an effective complaint, create a case file for you, and guide you through the complaints process. 

https://www.resolver.co.uk/complaints/finance-complaints
Resolver
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How to complain - sorting out a problem with financial services

Information on how to complain about problems with financial services.

https://www.financial-ombudsman.org.uk/consumers/how-to-complain
Financial Ombudsman Service
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Insurance complaints

Resolver will help you make a complaint against your insurance provider by explaining your rights, and guiding you through the complaints process. 

https://www.resolver.co.uk/complaints/insurance-complaints
Resolver
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Changing your mind about something you've bought

Includes information about what steps you can take if you change your mind about something you've bought. 

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-…
Citizens Advice
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Deciding whether to make a small claim

Things to consider before starting court action against a trader, including alternatives to court, how much it will cost, and how to make a claim in the small claims track.

https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/decid…
Citizens Advice
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Need more help?

There are lots of organisations who can offer information, advice and support to help you deal with your everyday legal problem. View our directory of helpful organisations.
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