The Citizens Advice consumer helpline provides free, confidential advice on consumer issues. Information about how to contact the service by phone or online.

Provides advice and support to consumers who are shopping cross-border within the EU.

In some cases, complaining to a company doesn’t resolve the issue. If you’re unhappy or feel you’re getting nowhere, you can contact an ombudsman. These guides explain the different ombudsman schemes, and how to complain. 

This information explains what you need to do if you want to contact your telecom provider or make a complaint. It explains your rights and helps you to easily manage your issue from start to finish. 

Resolver helps you to make complaints to your energy provider by explaining your rights, and guiding you through the complaints process. 

If you have an unresolved complaint about a gas or electricity company, the energy ombudsman may be able to help you. This page explains how to raise your complaint, what types of complaints the ombudsman can deal with, and how complaints may be resolved. 

Resolver can help you make a complaint if you have had an issue with a purchase by explaining your rights, and offering template e-mails to help you with the complaints process. 

If you are having problems with a public service provider Resolver can help you complain by explaining your rights and providing you with e-mail templates on how to complain effectively. 

This infomation will help you complain to a travel company by explaining your rights, helping you to prepare e-mails, creating a case file for you, and guiding you through the complaints process. 

This information will help you make a complaint if you are having problems with your bank, building society or loan provider. It will explain your rights, offer e-mail templates on how to write an effective complaint, create a case file for you, and guide you through the complaints process. 

Information on how to complain about problems with financial services.

Resolver will help you make a complaint against your insurance provider by explaining your rights, and guiding you through the complaints process. 

Includes information about what steps you can take if you change your mind about something you've bought. 

Things to consider before starting court action against a trader, including alternatives to court, how much it will cost, and how to make a claim in the small claims track.

Information on how to make a complaint about HM Courts and Tribunals Service.