Care complaints
How to raise a concern or complain about a care service.
A sample complaint letter that you can adapt to help you complain about your social care needs assessment.
Information about what the Care Quality Commission does to make sure that the care provided by hospitals, dentists, ambulances, care homes and home-care agencies meets government standards of quality and safety. They also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act. (Content applies England only)
It can be a very worrying time if you are thinking about caring for someone who is coming out of hospital and who can no longer care for themselves in the same way as before. Links to different factsheets for England and Wales giving information about hospital discharge procedures, carer's assessments, and how to challenge decisions.