If you are not happy with the treatment that you or a loved one has received from the NHS you are legally entitled to an investigation and full response by the NHS body that provided the treatment. This is known as the NHS complaints procedure. Explains how to make a complaint.

This self-help guide contains all the information you should need to make a complaint to the NHS in Wales if you are not happy with the treatment that you or a loved one has received.

Information on how to instigate disciplinary action against a healthcare worker. Including self help guides on how to start action through their employer (for example, a hospital), or through a regulatory body (for example, the General Medical Council). 

A self help guide that provides the information you will need to complain about private healthcare if you are not happy with the treatment you or a loved one receives.

Links to self-help guides about how to choose a solicitor, how to pay for your legal costs, whether you are within the legal time limits to bring a claim, claiming compensation in England and, claiming compensation in Wales. Also gives helpline details.

Explains what clinical negligence means, as well as explaining the difference between making a clinical negligence claim and making a complaint.

Provides a brief guide to the law on clinical negligence, including details of where you can go for further information or support.