Information on how to make a complaint about NHS treatment or social care services provided by a local authority or private care provider, including details of organisations which can help. (Content applies to England)

Find out how you can access your medical records, how much it will cost you and how to access someone else's medical records if you need to.

Explains who is allowed access to medical records, when you can be refused access, how to apply for access and the costs involved. Includes a template letter.

This factsheet looks at how your discharge following NHS treatment should be managed so that you don’t stay in hospital longer than necessary and receive the help you need in the most appropriate place. (Content applies to England only)

Explains that you must give your consent (permission) before you receive any type of medical treatment, from a simple blood test to deciding to donate your organs after your death. If you refuse a treatment, in most situations your decision must be respected.

Explains your rights to see and have copies of your personal information, and how to complain if access to your records is refused or if what is written about you is wrong. This guide only covers accessing personal information from the point of view of a person with a mental health problem.

Regisering with a GP can be difficult when you are homeless. Includes information on ‘My Rights to Healthcare Cards’ to help get people registered with a GP practice.

Most people have to pay something towards the care they receive. But some people with ongoing significant health needs can get their care paid for through a scheme called NHS continuing healthcare.

This factsheet explains when it is the duty of the NHS to pay for your social care. It covers what NHS Continuing Healthcare is, who is eligible, how the assessment process works and what you can do if you are unhappy with the outcome of an assessment. (Content applies to England only)

Continuing NHS Healthcare is a package of care provided by the NHS for individuals with complex and primarily health-based needs.

It can be a very worrying time if you are thinking about caring for someone who is coming out of hospital and who can no longer care for themselves in the same way as before. Links to different factsheets for England and Wales giving information about hospital discharge procedures, carer's assessments, and how to challenge decisions.

This self-help guide contains all the information you should need to make a complaint to the NHS in Wales if you are not happy with the treatment that you or a loved one has received.

If you are not happy with the treatment that you or a loved one has received from the NHS you are legally entitled to an investigation and full response by the NHS body that provided the treatment. This is known as the NHS complaints procedure. Explains how to make a complaint.