Don’t delay starting your claim on the system - the longer you have to complete the form, the less stressful it will be. You need to submit the claim before the time limit, not start it. If there is a problem and your claim is rejected, you want to have time to correct it and try again.
The first few screens just help you set up your account so you can save your progress and come back when you are ready, or ask for basic details about you like your name and contact details and preferences.
There are also some questions marked ‘optional’ – you can either complete these now or after you submit your claim when the court orders you to do so, usually soon after you have submitted your claim.
You are asked if you would be able to take part in hearings by video or phone. If you are OK with online and have access to Wi-Fi it might be a good idea to say yes, as you may get a hearing more quickly. We think video hearings are easier to follow than phone hearings but you will have to have a good internet connection and they are definitely easier on a computer, rather than your phone. HMCTS have a helpful video about video hearings.
You are also asked if you have a disability which means you will need extra support during your case. If you do have a disability, be sure to think through what help you might need – will you need documents in a different format, a hearing loop or sign language interpreter, or the hearing to be held in a wheelchair accessible space? Will you need extra breaks or shorter days?
If it is a group claim, you need to supply all the details of those who want to be make the claim. Remember they must have clearly agreed to be added to the claim.
Take care when entering your early conciliation certificate number – putting it in incorrectly is one of the most common reasons claims are rejected.
The first potentially tricky question you come to is the name of the person, organisation or company you are bringing the claim against. This should be exactly the same as the name on the early reconciliation certificate. See our advice about who to take the case against.
If you have been discriminated against, and want to bring the case against the individuals responsible as well as your employer (the organisation you work for), you add their details on the next screen.
On the employment details screen, be careful to put down the correct dates you were employed by the organisation as you only have certain rights if you have been employed for more than two years[mm2] . If your organisation was taken over by another while you worked there (or you were TUPE’d to another organisation), put the date you started at the first organisation as the date you started work.
If your case is about unfair dismissal, you just need to provide the details of how much notice you were given (or how much notice pay you were given if you were not allowed to work) and the system will calculate if that is fair or if you are owed additional wages.
Check your payslips to find details of your pay before tax and after tax. If your earnings vary, provide the average for the last 12 weeks.
There is an extra box to include any benefits like pension, medical insurance, or a company car.
If you have a new job you can provide details here.
On the Claim type screen you need to select the legal issues your claim is about. You can select multiple boxes – for example your claim might be about unfair dismissal, redundancy pay, and notice pay. Make sure you tick all that apply, it is very hard to add one later.
If you cannot see anything that fits your problem, select the other type of claim box and explain the issue. Other types of claim might be, for example, that your employer didn’t give you an employment contract or didn’t give you the right rest breaks.
Your case could be rejected if no sensible claim can be understood from the tick boxes and what you have written.
If your claim is about discrimination, you will be asked on the next screen what type of discrimination your claim is about. If you believe you were discriminated against on the basis of more than one protected characteristic (for example, that you are disabled and a woman), tick all the boxes that apply.
Similarly, if your claim is about underpaid wages, you will be asked what pay your claim is about (for example, holiday pay or redundancy pay). Again, tick more than one if you need to.
It is best to write your answers to the more complicated questions below on a separate document on your computer or phone and then copy and paste them on to the form when you are ready.
This will avoid you losing any work if there is a problem with your internet connection or if the system times you out. It will also encourage you to take more time over these answers and check that they include everything they need to. If possible, get a friend to read it over for you to help ensure it says what you need it to say.
You can also upload your document to the system as a Rich Text Format (RTF) file – this will help you get around any issue with the maximum character count. (Some of these boxes allow a maximum of 2500 characters). You can only upload one document.
If your explanation is quite lengthy, it is a good idea to number your paragraphs as then it will be easier to refer to specific parts of your complaint.