How to find a family mediator
Anyone can call themselves a family mediator, so it is important to choose someone you can be sure is well trained and experienced.
A good way to find a registered mediator is to use the search tool provided by the Family Mediation Council to find one near you.
All Family Mediation Council registered mediators must follow a code of practice to maintain good standards in their work. If you are interested, you can find the code of practice on the Family Mediation Council website.
If you follow up on a recommendation from family or friends, be sure to just check the name on the Family Mediation Council website so you know that the person is registered and either working towards being an accredited mediator or is accredited. This will give you reassurance that the mediator you choose is trained and experienced.
All the mediators included on the Family Medication Council website have been trained by providers approved by the Family Mediation Council and most are also accredited, which means that they are experienced mediators. Not all mediators do Legal Aid funded mediation, but those who do must be accredited – you can search for them by ticking the middle box on the search tool.
Mediators are trained to give legal information but not legal advice. Some people feel safer with a mediator who is also a qualified solicitor as they have experience of the family court system. If you want a mediator who is also a solicitor, use the search on the family mediation council’s website and check what it says on the mediator’s website about their background. Or the search on Resolution’s site, explains in the results how long the mediator has been a family law solicitor. Some mediators have backgrounds in other very useful professions that could be particularly helpful to you depending on your situation, such as financial advisers or family therapists.
Don’t be afraid to phone around and compare prices. You need to ask:
- How experienced is the mediator? Is the mediator accredited? (If the mediator is working towards accreditation, they will be less experienced but supervised and supported, and cheaper).
- How many mediations do they do each year? (Try to choose an experienced mediator who does many sessions each year).
- How much will each mediation session cost each of you and do they offer mediation vouchers?
- If there are any other additional fees (for example, is there a separate cost for writing up the agreement at the end)?
- How busy they are – are they likely to be able to see you at a time that both you and your ex can do?
How to find legal advice
Resolution is a membership organisation for family lawyers and other professionals committed to the constructive resolution of family disputes. You can find good family law solicitors and mediators near you on their website. A green tick next to the lawyer’s name tells you that they offer legal aid.
You can also search for a specialist lawyer near you who has been accredited by the Law Society. This means they have a significant amount of experience and expertise and have passed a Law Society assessment - go to Find a solicitor.
You can also try and find a family lawyer who offers legal aid via Find a legal adviser or family mediator on GOV.UK.
Another way to get legal advice is to speak to a barrister who is qualified to represent members of the public directly (without a solicitor being involved). There are limits on what a barrister can do outside of representation at court but it is often a cheaper option if you just want to get some advice rather than have a solicitor to negotiate on your behalf. The details of appropriately qualified barristers and an explanation of the way the system works can be found by going to Direct Access Portal. Don’t be afraid to phone around to compare prices or see if you can find someone who will give you the first appointment for free.
The Royal Courts of Justice Advice Bureau may be able to help you if you:
- live in England or Wales,
- have a case in the Family Court, High Court or Court of Appeal, and
- are not already represented by a solicitor or barrister.
To book an appointment please check their website Royal Courts of Justice Advice Bureau for latest appointment details.
Coram Children’s Legal Centre offers a Child Law Advice Service where you can get free and confidential advice on specific questions you may have on family law and education law if you do not have legal representation.
The demand for the advice line is high, so they are only able to answer a limited number of calls. Therefore, make sure you read through the information on their website and only contact the support line with specific questions on the information provided. You can only get advice if you are a resident of England.
The best way to see what they offer and when is to go to their Contact us page.
Help at court or at video or phone hearing
The charity Support Through Court supports people going through the court process without a lawyer. Volunteers offer a free and confidential service at some court buildings. You can look at their website to see if they have an office at your local court. The volunteers aim to help you manage your own case yourself. They cannot give legal advice or act on your behalf, but can offer practical help such as going to your hearing with you and supporting you with your forms.
They can also help you if your hearing is by video or phone, by talking you through the process and sometimes joining the hearing too. They run a free national helpline 03000 810 006, open Monday to Friday 10.30am - 3.30pm. This is a good place to start for information on what they can do to help you.
Child contact centres
Child contact centres are neutral places where children of separated families can spend time with the parent they don’t live with day to day and sometimes other family members, in a comfortable and safe environment. For more information, see National Association of Child Contact Centres.
Domestic violence and abuse
Always dial 999 in an emergency. If you cannot speak when you call, you may be asked to cough or tap on the phone or enter the numbers 55. The operator will then know you are there and in danger and transfer you to the police.
For support or to discuss your options you can call the National Domestic Abuse Helpline on 0808 2000 247 or in Wales, Live Fear Free on 0808 80 10 800. These lines are open 24/7.
Both help lines are for anyone who is experiencing, or has experienced domestic abuse, or for anyone who is worried about domestic abuse happening to a friend, family member or colleague. It is free, confidential and the number will not show up on a BT telephone bill.
If you are a man affected by domestic abuse, or you are worried about someone you know who is suffering abuse, you can contact Men’s Advice Line who offer confidential advice, support and information - 0808 8010327 Mon–Fri 10am-5pm.
The National Centre for Domestic Violence provides a free, emergency injunction service to survivors of domestic abuse regardless of their financial circumstances, race, gender or sexual orientation. You can contact them on: 0800 970 2070. Alternatively you can text: NCDV to 60777 and they will call you back.
Galop runs a national helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse. You can contact them on 0800 999 5428.
You can find more information and support from:
If you are worried about your own behaviour towards your current or ex-partner, or are you concerned for someone you know who is being abusive, help is available to stop this at Respect Phoneline with non-judgmental advice and access to behaviour change programmes. Call 0808 8024040, Monday–Friday 10am-5pm.
Further information about your rights and places to get support
Gingerbread provides expert advice, practical support and other help for single parents. They have lots of useful information on their website, so they ask that you look at that first before calling the helpline. Single Parent Helpline: 0808 802 0925
OnlyMums and OnlyDads run a Family Separation Support Hub with information, articles, details of parenting courses and access to a directory of a range of professionals who can help with separation issues.
Family lives is a national charity providing help and support in all aspects of family life. Their helpline can give information, advice, guidance and support on any aspect of parenting and family life. Family Helpline: 0808 800 2222 Monday to Friday 9am-9pm, Saturday and Sunday 10am - 3pm.
MATCH - mothers apart from their children is a charity that offers non-judgmental support and information to mothers apart from their children in a wide variety of circumstances. E-mail: enquiries@matchmothers.org. Helpline: 0800 689 4104 9am- 1pm and 7pm-9.30pm, Monday - Friday.